Our Help Centre provides information which may be useful to policy holders.
This section provides a list of things to do prior to making a claim, how to make a claim, and how your claim will be settled.
Information about making a change to your policy, such as cancelling or transferring your interest.
We are committed to providing you with a first class service. However there may be times when you feel we have not done so, this section provides details of our complaints procedure.
Important information about your Home Insurance policy.
Read more about what you need to know about your policy
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This section contains information about what you are and are not covered for.
Read more about what our policy does and doesn't cover
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Information about specific exclusions that apply to your policy.
Information about special terms and conditions which apply and form part of your policy.
An electronic version of your Policy Booklet, which contains full details of your insurance policy.
Certain words have a special meaning when used in our policy information, these are explained in this section.
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Our UK only call centres are open Mon - Fri 8am to 8pm, Sat 8am to 5pm.
