We are committed to providing you with a first class service. However there may be times when you feel we have not done so. We will always try to resolve any complaint speedily and at the earliest possible stage.
Please call our Customer Services Department on 0845 602 3722.
Or you can write to:
Birmingham Midshires Home Insurance
Trinity Road
Halifax
West Yorkshire
HX1 2RG
We will try to resolve your complaint when we receive it but, if this is not possible, we will send you a written acknowledgement within 5 working days of receiving your complaint. This will tell you the name of the person handling your complaint, their contact details and we will enclose our complaints procedure leaflet.
If we cannot resolve your concerns within 4 weeks of receiving your complaint, we will write to you again to explain why and tell you when we expect to give you our decision.
If after 8 weeks we have still not resolved your complaint, or if the matter cannot be resolved satisfactorily, you have the right to refer your complaint to the Financial Ombudsman Service (FOS).
The FOS will handle most complaints you might have, but there are some cases that fall outside of their authority. Their decision is binding upon us, but you are free to reject it without affecting your legal rights.
St Andrew’s Insurance plc is authorised and regulated by the Financial Services Authority (FSA) as an insurance company and to undertake insurance mediation under registration number 202932. You can visit the FSA’s website at www.fsa.gov.uk/register or contact them on 0845 606 1234.
St Andrew’s Insurance plc is registered in England number 3104671.
St Andrew’s Insurance plc is a member of the Association of British Insurers (ABI) and Financial Ombudsman Service (FOS).
Registered Office: St Andrew’s House, Portsmouth Road, Esher, Surrey KT10 9SA, United Kingdom.
Inter Partner Assistance S.A. is a wholly owned subsidiary of AXA Assistance S.A. and part of the worldwide AXA Group. Inter Partner Assistance S.A. is authorised by the Commission Bancaire Financière et des Assurances (CBFA) in Belgium and regulated by the Financial Services Authority (FSA) in the UK.
Inter Partner Assistance S.A. is a member of the Association of British Insurers (ABI) and Financial Ombudsman Scheme (FOS).
Inter Partner Assistance S.A. is registered in Belgium number: 394025. The UK branch is registered in England number: FC008998.
UK Registered Office: Inter Partner Assistance S.A., The Quadrangle, 106-118 Station Road, Redhill, Surrey RH1 1PR.
DAS Legal Expenses Insurance Company Limited (DAS) is authorised and regulated by the Financial Services Authority (FSA) as an insurance company and to undertake insurance mediation under registration number 202106. You can visit the FSA’s website at www.fsa.gov.uk/register or contact them on 0845 606 1234.
DAS Legal Expenses Insurance Company Limited is a member of the Association of British Insurers (ABI) and Financial Ombudsman Service (FOS). Registered Office: DAS Legal Expenses Insurance Company Limited, DAS House, Quay Side, Temple Back, Bristol BS1 6NH, United Kingdom.
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