Security and Privacy

For full details of our security and privacy policies please read the privacy statementpdf leaflet online. 

For information on our fraud prevention and anti money laundering policies please read the About you - personal information and your identity pdf leaflet online.

Details should be read in conjunction with the other Important information in these pages.

How we will use your e-mail address

We would like to contact you by email in relation to your Home Insurance quote. Please provide your email address if you are happy for us to do so. When you take out a Home Insurance policy, we would like to contact you by email and other means to inform you of other products offered by the HBOS group unless you have asked us not to do so.

Data Protection Act

Any information you provide will be held by Halifax General Insurance Services Limited and St Andrew´s Insurance plc. Members of our group of companies may use it to inform you by letter, telephone, email or otherwise about any products and services, including those offered by selected third parties, unless you have asked us not to do so.

For more details about our use of personal information, you can download a copy of our leaflet, About you - personal information and your identity. You will need Adobe Acrobat Reader to view the guide.

What are 'Cookies' and how do we use them?

What are cookies?

A cookie is a file that is saved on your computer by a website you may have visited through your browser. These can be retrieved at a later date by the website which originally placed the cookie. Some cookies only last as long as you browse a particular website, and are deleted as soon as you move to another site. Other cookies are stored by your browser and later retrieved by that website when you visit it again. Typically this type of cookie could deliver a personalised welcome message since it will 'recognise' the user.

How we use cookies on our website

We use cookies for tracking purposes, or to enhance your visit to our site. They can be added to your browser from either our website, or from third party websites on which we may be running advertisements. This allows us to track which particular banner advertisements used on third party sites have successfully led customers to our service. They may also manage the appearance of advertisements on your browser, preventing you from getting the same advert more than once.

All our cookie data is encrypted and cannot be read by any other website. We do not store any personal or traceable customer information in the cookies we use. It is possible to disable these cookies when using our websites.